The safety of our users is very important to us.
There are steps that everyone can follow to ensure their safety while using Lime.
Please take a few minutes to read these tips.

Online behaviour

1. Protect your Financial information and never send your money

Ignore any request to send money, especially overseas – even if the person claims to be in an emergency – and report it to us immediately. The sender has no protections against loss and it’s nearly impossible to reverse the transaction or trace the money. You can find more information here:

2. Protect your Personal information

Never give any personal information such as: your social security number, credit card number or bank information, or your work or home address to people you don’t know or haven’t met in person. Note: Lime will never send you an email asking for your username and password information. Any such communications should be reported immediately.

3. Be Web wise

If you find someone suspicious, block and report this user. You can block and report concerns about any suspicious user anonymously at any time on Lime. Keep conversations on the platform. Normally bad actors will try to move the conversation to text, personal email or phone conversations.

4. Report all suspicious behavior

Please, report anyone who violates our terms of use. Examples of terms of use violations include: - Asks you for money or donations - Requesting photographs. - Minors using the platform - Users sending harassing or offensive messages - Users behaving inappropriately after meeting in person - Fraudulent registration or profiles. - Spam or solicitation, such as invitations to call 1-900 numbers or attempts to sell products or services.

Offline behaviour

First in-person meetings are exciting, but always take precautions and follow these guidelines to help you stay safe.

1. Get to Know the Other Person

Keep your communications limited to the platform and really get to know users online/using the app before meeting them in person. Bad actors often push people to communicate off the platform immediately via email or skype. It’s up to you to research and do your due diligence.

2. Meet in public places

Meet for the first few times in a populated, public place – never in a private or remote location and never at your date’s home or apartment. If your date pressures you, end the date and leave at once.

3. Always let your friends and family members know where you're going

Inform a friend or family member of your plans and when and where you’re going. Make sure you have your cell phone charged and with you at all times.

4. Use your own mode of transportation

You need to be independent and in control of your own transportation, especially in case things don’t work out.

5. Remember that alcohol affects your judgment

The biggest threat to a person's judgment, when on a date, is alcohol. Not only does it affect your judgment, but alcohol also lessens your inhibitions. If you are drinking, keep your drink in sight at all times and don't get so drunk that you don't know what you are doing. Better yet, try to avoid alcohol on your first date.

Your Health

Lime welcomes everyone and empowers our community of users to create and cultivate relationships. An important aspect of any healthy relationship though – whether formed on Lime or otherwise – is ensuring proper sexual health and safety. And as a member of the Lime community it is your responsibility to make sure you do the following, if you choose to engage in sexual activity.

1. Proper protection of yourself

You and your partner should use proper protection. Condoms and other mechanisms can significantly reduce the risk of contracting or passing on an STI, such as HIV. To be effective, however, protective measures must be used consistently. Please, keep in mind, you can still get certain STIs, like herpes or HPV from contact with your partner’s skin even when using a condom.

2. Be Open and Honest to your partner

It is completely reasonable to have a conversation with your partner regarding sex and sexual contact before actually having it. All issues ranging from the number of partners each of you has had, to the last time each of you was tested for STIs are fair game. Many STIs are curable or treatable. If either you or your partner has an STI that is curable, you both need to start treatment to avoid becoming re-infected. It is important to be completely honest in these conversations.

3. Vaccinate

The risk of contracting some STIs can be reduced through vaccination. You may talk to your doctor or a professional at a sexual health clinic to learn more

4. Be aware of your status

Know your status. Some STI’s don't show symptoms. Regular testing is critical to staying on top of your health and helping prevent the spread of STI’s After testing, always ask for a copy of your test results so you are sure of your status.

For Further Help, Support, or Advice

In the case that something has happened, immediately call the emergency service number in your country, e.g. 911 in the United States, 111 in New Zealand etc. Emergency situations include a recent threat of violence or sexual violence, recent act of violence or sexual violence, or if your health or someone else’s is in danger.
If you are aware of anyone who violates our Terms & Conditions, please, report them straight away.