The protection of your privacy is very important and we have adopted the following practices to safeguard the confidentiality of your personal information.
What Information is collected?
We collect two types of information: personally identifiable information ("PII") and non-personally identifiable information ("Non-PII"), which is also referred to as aggregate and anonymous data.
What information do you gather automatically from visitors? We automatically collect information from your browser or device when you visit our Service. This information could include your IP address, device ID and type, your browser type and language, the operating system used by your device, access times, your mobile device’s geographic location while our application is actively running, and the referring website address.
What information will you ask me for?
When you download the App and create an account ("Account”), you will be asked to sign in using your Facebook login. If you do so, you authorize us to access certain Facebook account information, such as your public Facebook profile (consistent with your privacy settings in Facebook), your email address, likes, gender, birthday, education and work history, relationship interests, current city, photos, friend list, and information about and photos of your Facebook friends who might be common Facebook friends with other Lime users. You will also be asked to allow Lime to collect your location information from your device when you download or use the Service. You may also provide us photos, a personal description and information about your gender and preferences for recommendations, such as search distance, age range and gender. If you chat with other Lime users, you provide us the content of your chats, and if you contact us with a customer service or other inquiry, you provide us with the content of that communication.
How will this information be used and who has access to it?
Your Non-PII is used to personalize your experience, allow other members to find you through a search, to compose your personal profile - which is associated with a pseudonymous identity you have created - and to deliver targeted advertising and promotional offers to you from external companies that are of the highest relevance to your demographic profile. We may share some of this information for our own analysis and research purposes with our professional advisors or consultants and third party partners.
The PII we collect from you is used in the course of providing our service to you and to improve the content and functionality of our Service or customize the layout of our pages for each individual member. We may use your contact information to send you valuable updates and timely notices of promotions and message status reports. We may also use your PII to send push notifications or electronic mails to you, for the purpose of informing you of changes or additions to the Service, or of any Lime products and services.
The PII we collect is not released to any non-affiliated third party without your prior consent except as provided below:
Advertisers and Third-Parties
We may disclose your PII to respond to law enforcement requests; or where required by applicable laws, court orders, or government regulations; or to protect against misuse or unauthorized use of our Service; or to protect the personal safety or property of our users or the public (among other things, this means that if you provide false information or attempt to pose as someone else, information about you may be disclosed as part of any investigation into your actions).
Sale or Merger
We may disclose and sell PII in connection with the sale, assignment, or other transfer of the business or a portion of the business of our App, including a corporate merger, consolidation, restructuring, sale of assets or other corporate change of our direct or indirect parent companies that affects us.
How long do you keep the information I've provided you?
We keep the information you have given us for at least as long as your Lime Profile stays active or hidden. Accessing and updating your email notification preferences, personal information and public information You have the opportunity to opt-out of certain communications and modify personal information or demographic information you have provided to us, and to hide information visible to the public users of the App at anytime by going to the 'Settings' -> 'Notifications' section on your Lime Profile.
Please be aware that it may take several hours for any custom changes you make to take effect on the public areas of the system. Please also note that changing or deleting your information through the 'Notifications' section of the system, or opting-out of email notifications from us, will only change or delete the data in our database for the purpose of future activities and communications. These changes and deletions will not change or delete information or emails that are queued to be sent or have already been sent.
Unsolicited Contact (SPAM)
Lime do not send unsolicited email at any time. Members are automatically opted in to receive push notifications to the mobile device or email messages to the email address they register on their Lime Account. You may opt-out of receiving these at any time. Any abuse or evidence of unsolicited email that appears to have been initiated from us, directly or indirectly, should be brought to the immediate attention of our compliance officer by contacting us via firstname.lastname@example.org.
Do you monitor online behavior?
We treat data as an asset that must be protected against loss and unauthorized access. To safeguard the confidentiality and security of your PII, we use industry standard practices and technologies including but not limited to "firewalls", encrypted transmission via SSL (Secure Socket Layer) and strong data encryption of sensitive personal information when it is stored to disk.
Last revised on March 10th, 2017
Lime end user licence agreement for mobile devices
WARNING! PLEASE READ THIS AGREEMENT CAREFULLY. BY CLICKING "LOGIN WITH FACEBOOK" OR BY INSTALLING OR USING THE APPLICATION YOU WILL BE DEEMED TO HAVE ACCEPTED THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS YOU MUST NOT CLICK "LOGIN WITH FACEBOOK" AND MUST NOT INSTALL OR USE THE APPLICATION.
Lime Inc. Limited, a New Zealand company whose registered office is at Level 12, 19 Victoria Street, Auckland 1010, New Zealand (we or our or us) agrees to provide to you a copy of the Lime mobile application (Application) on the following terms and conditions:
1.2. The Application is intended to operate as a mobile application on Apple, Inc.'s (Apple) iOS or Google Inc.'s (Google) AndroidTM platform (or any other platform through which the Application is made available by us from time to time) which is current at the date the Application is purchased.
1.3. This agreement is concluded between you and us only, and we are solely responsible for the Application and content of the Application (subject to the terms of this agreement). Apple, Google or any other relevant platform provider is not party to this agreement and is not in any way responsible for the Application or content of the Application.
2. MEMBER AGREEMENT
2.1. The Member Agreement sets out the terms and conditions of your Lime membership. To make use of the Application, you must agree to the terms and conditions contained in the Member Agreement.
2.2. In the event of any inconsistency between this Agreement and the Member Agreement in relation to your use of the Application, this Agreement will prevail.
3. YOUR OBLIGATIONS
3.1. You must:
(a) be aged 18 or older to purchase and use the Application;
(b) not purchase and use the Application if you have ever been convicted of a violent or sexually related criminal offence in any country and/or are required to register as a sex offender with any government entity;
(c) register for, install and use the Application in accordance with any user requirements made available, or advised of, in relation to the Application;
(d) only use the Application on a mobile device that you own and control;
(f) not use any adapted or modified version of the Application or use any other mobile application or website in any way that may falsely imply any association with the Application or us;
(g) comply with all relevant laws in relation to your use of the Application; and
(h) indemnify us from and against any and all liability, losses, damages, costs and expenses awarded against, incurred or suffered by us arising out of your use of the Application or breach of this agreement.
4. RESTRICTIONS ON USE
4.1. You must not:
(a) use the Application, or allow the Application to be used, for any illegal or unauthorised purposes or for any purposes for which the Application was not intended by us;
(b) use the Application to distribute any commercial electronic message that the recipient has not consented to receive either expressly or by inference;
(c) transmit any destructive material such as viruses, through the Application;
(d) translate, decompile, reverse engineer, reverse compile, reverse assemble or in any manner attempt to derive the source code of the Application, or directly or indirectly allow or cause a third party to do so, except to the extent expressly permitted under applicable law;
(e) copy the Application (or any part of the Application) by any means or in any form;
(f) sell, sub-sublicense, rent, lease or otherwise distribute the Application (or any part of the Application) to any other person;
(g) use the Application for any commercial or business endeavour, or in or as part of any goods, services or software that directly or indirectly competes with the Application or any other goods, services or software offered by us or the IP Owner; or
(h) attempt to defeat or circumvent any hardware or Application lock or licence key or code provided with, or incorporated within, the Application or otherwise used in the Application that in any way compromises our servers, hardware, software or related services, except as specifically permitted under applicable law.
5.1. Subscription fees will be charged in accordance with the Member Agreement, or as advertised on our websites from time to time.
5.2. We reserve the right to change the fees charged or introduce fees for the Application at any time on reasonable written notification to you. You will be given a reasonable opportunity to access and consider the new fees, and to terminate this Agreement without penalty if you do not accept the fee change. If we introduce a new service, the fees for that service are effective at the launch of the service, unless otherwise stated.
6.1. We may, at our discretion, at any time:
(a) terminate or modify the Application on reasonable grounds by giving you at least 30 days prior written notice;
(b) change the terms and conditions in this agreement on reasonable grounds by giving you 30 days prior written notice; or
(c) terminate this agreement in accordance with clause 6.2.
6.2. We may terminate your membership, this agreement and your access to the Application immediately without prior written notice if:
(a) you breach this agreement;
(b) we consider (in our sole discretion) that you have violated or are likely to violate any applicable laws;
(c) a serious complaint or multiple complaints are received about you from any person;
(d) you impersonate another member or person; or
(e) we, in our sole discretion, deem your behaviour whilst using the Application or in connection with the Application, to be unacceptable.
6.3. You agree that any termination of your membership and access to the Application by us under this agreement pursuant to clause 6.2, may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete any of your accounts and all related information and files in such accounts and/or bar any further access to such files or our Application. Members who have registered under multiple aliases will have all of their aliases disabled. Further, you agree that, to the maximum extent permitted by law, we will not be liable to you or any third party for any costs or damages of any kind for or resulting from any such termination of your membership or access to our Application.
6.4. You may, at your discretion and at any time, terminate this agreement, by sending us written or email notice of termination or other such method as required by your jurisdiction. In the event that you terminate this agreement, you will not be entitled to any refund of unused subscription fees, unless you are terminating pursuant to a change to these Terms, the Member Agreement or the subscription fees that you do not accept.
6.5. Clauses 3.1(h), 4.1, 6.5, 8, 9 and 11.3 -11.5 will survive termination of this agreement.
7.1. We offer the following limited support and assistance in relation to the Application:
(a) a problem reporting feature within the Application;
(b) telephone and email access to a technician to assist with problem resolution;
(c) bug fixes and updates to the Application as we make them generally available to sub-licensees of the Application; and
(d) information, FAQs and other support information on our website, available here: www.haveafling.mobi
7.2. We make no commitment that the support or assistance provided under clause 7.1 will be available at all times, that we will respond in any particular timeframe or that we will be able to solve all problems.
7.3. You acknowledge that neither we nor any other party has any obligation whatsoever to furnish any other maintenance and support services with respect to the Application.
7.4. You agree that you are responsible for any back-ups of any data and images, including any matches.
8. INTELLECTUAL PROPERTY RIGHTS AND INFORMATION
8.1. You acknowledge and agree that:
(a) we are the owner of all copyright, design rights, rights in any inventions, trade mark rights and all other intellectual property rights in and to the Application and any parts of it, including its source code;
(b) the Application is and contains our valuable, confidential and proprietary information;
(c) you must not remove, deface, amend or obscure any copyright or other intellectual property rights notices in the Application;
(d) no licence, right to use or other interest in the Application is granted to you, except as expressly stated in these terms and conditions.
8.2. All modifications, customisations, enhancements, developments or other improvements in or to the Application made by you and all intellectual property rights in and to those improvements will be owned by us. You must execute all documents and do all things necessary to vest legal ownership of the intellectual property rights in such improvements in us.
8.3. In the event of any third party claim that the Application, or possession or use of the Application infringes that third party's intellectual property rights, we will be solely responsible for the investigation, defence, settlement and discharge of any such claim.
8.4. The Application may contain, and provide you access to, content of other parties (Third Party Content). We do not assert any ownership, are not responsible for, and provide no warranty or endorsement in relation to:
(a) any Third Party Content;
(b) any link to any website included in any Third Party Content, or made available by a third party through, the Application; or
(c) any product or services advertised or made available through any Third Party Content or any linked website or content.
Use of any such Third Party Content or linked website is at your own risk.
8.5. When you download and purchase a sub-licence to use the Application, you submit personally identifiable information, such as your name, address, email address and credit card details (Personal Information). If you do not provide us with such Personal Information you will not be able to use the Application. You consent to us holding, using and disclosing such Personal Information:
(a) to provide you with the Application and the related support services;
(b) to promote the Application and our other goods, services and software;
(c) to ensure the technical functioning of the Application and related support services;
(d) to contact you about the Application and related support services;
(e) to arrange your payments, including through third party processors;
(f) to gauge customer satisfaction and providing customer services;
(g) to maintain our records;
(h) to address feedback or complaints and resolving disputes;
(i) to enforce this agreement between you and us or our third party suppliers;
(j) to the extent we are required or permitted to do so by any applicable law, court or regulatory authority; and
(k) for any other use or disclosure you authorise.
8.6. We will never sell your information to direct marketers or anyone else.
9. WARRANTIES AND LIABILITY
9.1. You may have rights under statutory consumer guarantees and rights provided under New Zealand law, including under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. This Agreement does not limit or exclude your rights under these guarantees or any other statutory rights that we cannot legally exclude or limit (Statutory Guarantees).
9.2. To the extent that we are legally permitted to do so, we exclude any other warranties, guarantees or terms relation to the application and the related support services, including, without limitation, all warranties, representations and undertakings that:
(a) the Application:
(i) is error free;
(ii) does not infringe the intellectual property rights of a third party;
(iii) will be free from interruption for maintenance, updates or any other reason.
(b) any materials, information or other content included on, or made available through use of the Application (including any Reversals):
(i) are accurate or complete; or
(ii) can or should be relied on by you or any other person.
9.3. The Statutory Guarantees include a guarantee that the services:
(a) will be provided with due care and skill;
(b) are fit for the purpose or will achieve a desired result that you made known to us before engaging us to provide the services; and
(c) will be provided within the specified time, or, if we have not specified a time, within a reasonable period of time.
9.4. Except as required by applicable law, and subject to clause 8.1, in no event will either you or us be liable to the other (whether in contract, tort including negligence, or otherwise) for any loss, damage, cost or expense of any kind whatsoever that is indirect, consequential, or of a special nature (including any loss of profit, loss of opportunity or loss or corruption of any data or information), arising directly or indirectly out of the Application or this agreement.
10.1. Where you purchase, access and/or download the Application from the Apple App Store: (a) you must ensure that your purchase, downloading and use of the Application complies with the Usage Rules set out in the App Store Terms and Conditions;
(b) you are only licensed to use the Application on an iPhone, iPad or iPod that you own or control;
(c) you acknowledge Apple is not a party to this agreement and is not in any way responsible for the Application or content of the Application;
(d) you acknowledge that Apple has no responsibility to provide any support, maintenance or update in relation to the Application;
(e) we, not Apple, are responsible for addressing any claims you have relating to the Application or your use or possession of the Application including, but not limited to:
(i) product liability claims;
(ii) any claim that the Application fails to conform to any warranties or other applicable legal or regulatory requirement; and
(iii) claims arising under any consumer protection or similar legislation;
(f) to the extent any warranty is implied by law or otherwise applies in relation to the Application, in the event of that the Application fails to conform with that warranty, you may notify Apple and Apple may refund the purchase price for the Application to you and, to the maximum extent permitted by law, Apple will have no other warranty obligations whatsoever with respect to the Application and all other claims, losses, liabilities, damages, costs and expenses attributable to any failure to conform with any warranty will be our responsibility, subject to this agreement;
(g) in the event of any third party claim that the Application, or possession or use of the Application infringes that third party's intellectual property rights Apple will have no responsibility for the investigation, defence, settlement and discharge of any such claim; and
(h) you acknowledge that, to the extent allowed by law, Apple and Apple's subsidiaries are third party beneficiaries to this agreement and that, upon your acceptance of this agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this agreement against you as a third party beneficiary thereof.
11.2. You may not assign, sub-license or transfer this agreement, or its rights and obligations under it, to any other person without our prior written consent.
11.3. If any part of this agreement is held to be invalid, unenforceable or illegal for any reason, this agreement will be deemed to be amended by the addition or deletion of wording necessary to remove the invalid, unenforceable or illegal part, but otherwise to retain the provisions of this agreement to the maximum extent permissible under applicable law.
11.4. No failure or delay by us to exercise any right or remedy under this agreement will be construed or operate as a waiver of such right or remedy. No single or partial exercise by us of any right or remedy will preclude the further exercise of such right or remedy.
11.5. The laws in force in New Zealand govern the formation, validity, construction and performance of this agreement. The parties irrevocably agree that the courts exercising jurisdiction in New Zealand will have non-exclusive jurisdiction to hear and determine all disputes under this agreement.
11.6. You represent and warrant that you:
(a) are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a 'terrorist supporting' country; and
(b) are not listed on any U.S. Government list of prohibited or restricted persons.
11.7. Any questions, complaints or claims regarding the Application can be directed to us at by calling us on (0064 9) 365 1088, using the Contact Form or by regular mail: PO Box 5800, WELLESLEY ST, Auckland 1141, New Zealand.